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Canvas Faculty Quickstart Guide

Technical Support

A link to the Spalding University Support Center can be located on the portal under Help Desk-Students. The site contains links for submitting a help desk ticket, frequently asked questions, and a live chat with a service representative. Customer Care Technicians are also available for technical support 24/7 by calling 502-873-4547 or 1855-585-9911 ext. 2398.  You may create a ticket at or email the Information Technology department at [email protected][email protected].

Before beginning an online program at Spalding University, be sure to have all the technical resources necessary and communicate these to your online students.  Review these general technical requirements listed to be sure:

  • Regular access to a reliable computer (operating system: Windows 7, 8 or 8.1; or Apple OS X)
  • High speed Internet access
  • Access to the Spalding Portal
  • Cookies must be enabled
  • Allow pop-up windows
  • MS Office 2016 (or higher)
  • Antivirus software program
  • CD-ROM drive (required for some courses)
  • Audio (headphones or speakers)
  • Access to specialty software (as listed in course description or syllabus)

These are the minimum requirements, be sure to note in your syllabus any apps or additional plug-ins necessary for your class.

What is Respondus?

Respondus Monitor is a webcam companion feature for LockDown Browser that records students during online, non-proctored quizzes. When this feature is enabled for a quiz, students are required to use a webcam and microphone with LockDown Browser. After the quiz is complete, an instructor can review details of the assessment, including the recorded videos. 

NOTE: Students must have a webcam to use the Respondus Monitor feature.


Respondus Monitor: Protecting the Integrity of Online Exams

Preparing an Exam for Use with Respondus Monitor and Lockdown Browser