A link to the Spalding University Support Center can be located on the portal under Help Desk-Students. The site contains links for submitting a help desk ticket, frequently asked questions, and a live chat with a service representative. Customer Care Technicians are also available for technical support 24/7 by calling 502-873-4547 or 1855-585-9911 ext. 2398. You may create a ticket at https://spaldinguniversity.freshservice.com/support/home or email the Information Technology department at [email protected]. [email protected].
Before beginning an online program at Spalding University, be sure to have all the technical resources necessary and communicate these to your online students. Review these general technical requirements listed to be sure:
These are the minimum requirements, be sure to note in your syllabus any apps or additional plug-ins necessary for your class.
Respondus Monitor is a webcam companion feature for LockDown Browser that records students during online, non-proctored quizzes. When this feature is enabled for a quiz, students are required to use a webcam and microphone with LockDown Browser. After the quiz is complete, an instructor can review details of the assessment, including the recorded videos.
NOTE: Students must have a webcam to use the Respondus Monitor feature.
Resources:
Spalding University Home