Skip to Main Content
Spalding University Library Logo

Copy of Office of Accessibility Services: Grievance

as

OAS dedicates itself to providing equal access to programs, services and activities at Spalding University. Students concerned they have been denied equal access or accommodations requested for a documented disability may take action. Students have the right to file an internal appeal or pursue remedies beyond the University.
OAS Grievance Policy and Procedures

Students are encouraged to speak to the Coordinator for Accessibility Services, Kyla Arroyo (502-873-4161, Library Room 314) or to follow Spalding University procedure for student complaints and grievances. Please see the Grievance Policy for further information

Students have two ways to express their concerns:

1.) an informal resolution procedure available through the Coordinator for Accessibility Services.

2.) a more formal grievance procedure through the University's appeal process

Although students are encouraged to solve disputes at the lowest possible level and to use internal procedures to the fullest extent, a student may choose to initiate a formal grievance at any time.

Informal Resolution Procedure

Clear communication between students, faculty/staff, and OAS is vital to utilizing OAS services effectively. Where possible, students are encouraged to first address concerns and problems with the individuals most directly involved in the situation: Coordinator for Accessibility Services regarding eligibility for accommodations and specific accommodations; the individual faculty or staff member in the cases of implementation or lack of approved accommodations.

OAS is available to offer assistance by discussing and exploring options with the student and/or faculty or staff member, contacting the concerned party in an effort to clarify issues, facilitating a meeting with the concerned parties, and/or advocating for the student’s right to receive appropriate and effective accommodations to the extent required under either the Rehabilitation Act or the ADA.

Students are encouraged to express any concerns with the Coordinator for Accessibility Services, Kyla Arroyo (502-873-4161, Library Room 312). If for a specific reason the grievance cannot be discussed with the Coordinator for Accessibility Services, or if the complaint is about the Coordinator for Accessibility Services, contact the Dean of Students.

Formal Grievance Procedure

  1. The student shall prepare a written complaint to the individual/office involved and, within 5 days following submission of the complaint, shall meet with a representative(s) from the office involved to discuss the complaint. Complaints must be submitted within 90 days of the event or action that gave rise to the complaint.

  2. If no resolution is reached during the meeting required by step 1, the student shall prepare a written report of the issue and the meeting, and the office involved shall prepare a written response. The written complaint and subsequent reponse(s) will be submitted to the Dean or Director of the office involved within 5 business days following the meeting required by step 1.

  3. The Dean or Director overseeing the office involved shall make a decision within 5 business days following receipt of the signed statement and response, and shall notify in writing the student and the office involved thereof. That decision is final.