A link to the Spalding University Support Center can be located on the portal under Help Desk-Students. The site contains links for submitting a help desk ticket, frequently asked questions, and a live chat with a service representative. Customer Care Technicians are also available for technical support 24/7 by calling 502-873-4547 or 1855-585-9911 ext. 2398. You may create a ticket at https://spaldinguniversity.freshservice.com/support/home or email the Information Technology department at techsupport@spalding.edu. techsupport@spalding.edu.
Before beginning an online program at Spalding University, be sure to have all the technical resources necessary and communicate these to your online students. Review these general technical requirements listed to be sure:
- Regular access to a reliable computer (operating system: Windows 7, 8 or 8.1; or Apple OS X)
- High speed Internet access
- Access to the Spalding Portal
- Cookies must be enabled
- Allow pop-up windows
- MS Office 2016 (or higher)
- Antivirus software program
- CD-ROM drive (required for some courses)
- Audio (headphones or speakers)
- Access to specialty software (as listed in course description or syllabus)
These are the minimum requirements, be sure to note in your syllabus any apps or additional plug-ins necessary for your class.
Spalding University Home